Terms of Sale
Terms of Sale: processed orders are not
cancellable by the buyer. We provide one invoice per account
- replacement invoices or multiple invoices per order are
$3 each. The buyer must update us with changes to address
and credit card expiry dates immediately as we waive responsibility
for shipments sent to old addresses or delayed shipments caused
by declined credit cards.
Ordering: orders must include the item number
of the product you are ordering as indicated on our website.
Orders accepted online or by email and exceptionally by phone. We
cannot be held responsible for errors on verbal orders.
Minimums: Minimum opening order
of $150. $50 minimum reorder applies
to shipped orders to each location. A
$10 surcharge will apply for samples shipped below the minimum
Custom Orders: all custom orders must be
prepaid & accompanied by a signed confirmation/authorization.
Allow 2-3 weeks for delivery.
Seasonal Orders: Orders placed at least
60 days prior to the holiday are eligible for seasonal dating
terms subject to Credit Dept. approval. Early orders enable
us to assure you of stock availability and your choice of
Backorders: no backorders. All out-of-stock
items must be re-ordered.
Shipping: our products are shipped F.O.B.
Richmond, B.C. and become your property upon delivery to the
transporting carrier. We attempt to ship all orders by the next business day following receipt of order. Courier deliveries within
1 to 2 business days. We cannot ship to a P.O. box - a valid
street address is required.
Drop Shipments: We will be happy to ship
direct to your customer. A $10 service charge will be added
to shipments under $100 net.
Freight: we pay 4% of the invoice (excluding
taxes and shipping) or the full freight amount whichever is
less, on orders over $75 as follows:
$75 minimum order Lower Mainland (West Vancouver to Hope)
$100 minimum order in rest of BC
$200 minimum order in Alberta, Saskatchewan
$300 minimum order in Manitoba
$500 minimum order in Rest of Canada
For terms, this amount may be deducted if your
invoice is paid within 30 days. As many products are
bulky and oversized, we are not responsible for confirming
shipping charges with you.
Shortages: all shortages/overages must be
claimed within 5 days of receipt. After this period we establish
that you have accepted the goods as is. Loss or damage to
be filed with the carrier.
Returns: returns accepted due to manufacturing
defect or shipping errors only. Phone the order desk for an
authorization number within 5 days of receipt. This number
must appear on the outside of the return box or it will not
be accepted. Return shipping must be prepaid by the buyer
and shipped within 5 days of authorization. All returns must
be in original packaging, in original condition. A 20% restocking
fee is charged for items returned without an authorization.
Payment: we accept visa, m.card, amex,
debit, cheque, or on account (credit
appl. required). No C.O.D.'s. International shipments outside
Canada are on a prepaid basis only.
Terms: Terms are net 30 days from date of
invoice for established accounts in good credit standing.
A finance charge of 2% per month is levied on day 40 for late
payments. We reserve the right to hold orders and to suspend
or terminate credit terms on habitually delinquent accounts.
Prices: All prices, terms and items are
subject to change without notice. Pricing is in Canadian dollars.
Taxes: GST & PST (if applicable) will be
added to prices.
NSF Charges: $45 will be charged for each